I can't return an unwanted item
I can't return an unwanted item. When I log onto the returns portal and enter my order number and email (correctly) it tells me there is no record of my order. I also resent being told it is user error when it clearly isn't. I appreciate the item may be on 'final sale' (although I wasn't made aware at the time that this might make it hard to return) but it was enormous (way off true size) and I just want my money back now. I can't find a way through the customer service maze to speak to or even email, other than AI generated FAQs that generate automated useless emails. Such a shame as the clothes are lovely, but if you aren't sure don't bother.