I will be closing out my business with…
I will be closing out my business with them as I did not receive my annual bill, or even the first late fee notice, and when I called to report that I had not received any bills until a second late fee bill came through, I was told they made no exceptions on fees until a customer had been with them 5 years, even if it was not the customer's fault. If that's their policy, fine, but I don't do business with people who fail to notify someone of a bill and then rack up late fees.