**Appalling Customer Service and Return Process**
I am extremely disappointed with the service from Honor and DHL regarding my recent purchase and return of a Magic Pad 2, Pen, and adapter. I initially returned all three items via DHL, but they were sent back due to battery concerns with the unopened earbuds. Despite following instructions from both Honor and DHL, the earbuds were returned multiple times, with damaged packaging and one earbud missing after the third attempt. Honor's customer service was unhelpful and inconsistent. Advisors provided conflicting information and failed to resolve the issue, resulting in significant inconvenience and frustration. The environmental and financial costs of this debacle far outweigh the value of the item. I have lost faith in Honor and DHL, and I will be turning to their competitors for future purchases. I strongly advise others to think twice before purchasing from Honor or using DHL's services