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Cathy Meyer

美国

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Toolots

Poor quality, horrible customer service.

I ordered a refrigerator in August. When I opened the box it was dented even though the box was Un damaged. When I plugged it in, it did not cool. After jumping through many hoops, I got a return label to sent it back. 5 months after my purchase I still have not received a refund. When I call customer service my calls are frequently dropped. I am repeatedly told they are referring my case to finance but have never received a response from them. I have asked to speak with a supervisor but they just continue to say they will refer it to finance. Long wait times when calling customer service an no follow-up.

2025-01-08有帮助 1