Less than impressed
I am buying a replacement engagement ring because mine was lost. We bought from MiaDonna in 2016, and I love the jewelry. But customer service has always been kind of meh. I get so many advertisements from them…at least one each day. But they hardly communicate about the progress of your order. The ring was purchased on October 31, and I have received one email saying that the jewelers were starting to make the order on November 7, and nothing else since then. Today is November 21. It is obvious that there is an automated system that sends the update emails, rather than an actual customer service representative who is taking care of communicating with customers. If that is not the case, then the communication and updates feel very impersonal and automated. Additionally, after losing a stone in my wedding band last year, MiaDonna told me that I would need to buy an entire new ring because there wasn’t enough material to fix it (The ring was sent in, with me, Donna for over a month, and eventually sent back to me unfixed). I’ve just been irritated with the way that they seem to push their product sales, but then they don’t seem to care about their customers’ actual experience.