I never received my order and was…
I never received my order and was notified by UPs the package was damaged during shipping and being returned to the sender. When I reached out to vaxlamp about my refund, I was asked to contact UPS for a claim number. I completed the request and informed vaxlamp that UPS sent needed documentation to the sender and waiting for return of the completed forms. I received a case number which I then provided to vaxlamp. I was then informed that I would not receive my refund until UPS confirmed the damage. I had nothing to do with inadequate packaging leading to damage. I have yet to receive my refund. I placed my order on Oct 29. I have no light and no refund. Horrible customer service!