my worst online shopping experience
I am writing to express my deep frustration and disappointment with my recent shopping experience. I purchased five items from website, but only received four. When I contacted customer service about the missing item, they insisted that all five had been shipped, which I find both unprofessional and unacceptable. As if the missing item issue wasn’t bad enough, the return process turned out to be even worse. The website advertises "free returns," but when I asked for a prepaid return label, I was told it’s not provided. Despite my efforts to get clarification on how to proceed with the return, the customer service failed to give me a clear answer, causing me unnecessary delays and wasted time. This has been, by far, my worst online shopping experience. The lack of accountability for the missing item and the unclear, misleading return policy have made me lose trust in your brand. I expected much better from a company like Beneunder, but this experience has left me feeling frustrated and betrayed.