Everything went wrong.
Everything went wrong with my experience with this company. Charm 2.0 bed arrived at least 2 months past the stated delivery date. However, customer service was helpful and responsive throughout this time. Then, within a year of owning the bed, it broke. The support leg system holding the weight from the middle joist was a design flaw. It was clearly a design flaw given that when I attempted to have this issue resolved through their warranty vendor, they were unable to replace the part because those parts no longer exist. Since we bought the bed, it was redesigned, I’m assuming to fix this issue. I went back and forth with the warranty vendor multiple times to get this resolved. In the end, they said I was out of luck and offered a $75 gift card for a bed that is now broken that I originally paid ~$1000 for. There are more frustrating details I could share, but I think this review should serve its purpose. Valyou Furniture in my experience, is not a reputable company and should be avoided. My last hope at this point is that a company agent reaches out to fix this issue. Otherwise, this feels criminal to have a knowingly flawed product and not be willing to make things right with your customers.