Extremely disappointed with how Sintra…
Extremely disappointed with how Sintra handled longtime customers. I originally signed up and paid for an “unlimited” plan for my business and only had 1 user on the account. After nearly 2 years, they suddenly changed the platform to a restrictive credit-based system that now limits usage unless you buy more credits. I do NOT agree with these changes. Customers who purchased unlimited plans should have been grandfathered into the original agreement instead of having the service changed after payment. It feels unfair to change the rules years later and force existing users into a completely different billing structure they never agreed to. What makes this worse is that I only had a single user for my business — I was not running a large team or abusing the platform. Yet they still pushed these limitations onto my account while claiming the changes were for “workspace flexibility” and “team scaling.” That reasoning does not apply to customers like me. When I raised concerns and requested a refund because the service materially changed from what I originally purchased, they refused and pointed to a 14-day refund policy instead of acknowledging that they changed the core experience long after customers paid. The responses felt corporate and money-focused rather than customer-focused. Offering credits instead of honoring the original unlimited agreement is not a real solution. To make matters worse, there is no simple way to delete all chats/data at once — everything has to be deleted manually. If you are considering Sintra, be careful about investing long-term. Read every policy update carefully because the service you pay for today may not be the same service you have later.