Shipping issues
I purchased a mat from Dollamur and was charged on 11/18. On 11/21 I contacted customer support because FedEx tracking was in status “label issued” for 3 days. Customer support told me there was something wrong and they got back to me saying they would ship me another item on Friday 11/22, with guaranteed delivery by the following Friday 11/29. On Monday, after a few phone calls and emails saying they were “trying to find” the item, they finally shipped it. On the next day 11/26 FedEx tracking states that the bar code on the label is unreadable and they needed to reissue a label. They seem to be trying to resolve the problem, and have been responsive, but in a very reactive mode where I need to be constantly involved. There’s obviously a problem with their shipping process. So far the experience as a customer has been frustrating. As I write this review they just got back to me saying they were on the phone with FedEx and a new label has been issued and the package is on its way without further delays. I hope so!