Is this a legitimate Company
I went online to purchase a sauna suit, which shows as part of the Black Friday sale. It showed the price reduced from £42.99 to £23.99. Once I selected my size and added it to my basket the price went back to the original. I started messaging Nadine Spencer on the web chat, who originally said we only have Black Friday sale on one sauna suit and sent me a link. This suit was not part of the original list I saw when first browsing. I then questioned why on my end there are four different sauna suits available and even after refreshing my website page it still shows them on say for 44%. She then informed me that the Black Friday discount is not applied for the item I selected, which I question why is it showcased online for this price if it can not be brought for this price. She apologised and offered me a 10% discount. This is where I started to lost faith in this company being completely legitimate, however I gave them the benefit of the doubt and just wanted clarification on why its and other are being advertised online at one price but nearly doubles as soon as you put it in the basket. Nadine said that she has raised my concerns with the feedback team and stated that there is a technical glitch (more understandable) and that they will offer me the advertised price instead. obviously I agreed to this and questioned how I would be able to get this as its still showing full price. I was then told to order and pay full price and once that is done email them at info@rdxsports and they will refund the advertised discount. Now this is where they completely lost me and having seen reviews about trying to get in contact with the company and how poor their complaints team is. I didnt want to have to begin chasing them for a refund and have to deal with going around in circles to have the issue resolved. after voicing my concern I was told that we don't have any discounts available and this is the only way I can order the sauna suit for the price I saw advertised online.