Absolutely terrible
Absolutely terrible. It took me over 2 years to get my teeth "done" and they weren't quite straight (better though). It's now taking 2 weeks to hear back from support, because the online system is charging me for my retainers, that are supposed to be free at first. When I actually receive a response, it has nothing to do with what I was asking. I sent them an email 2 months ago about the fact that the app is charging me for the retainers. After 4 emails, over 2 months, the last reply suggested that I use the app to order them. Wow