Lovely design but bad quality
I really love the design of the jewelry I bought (earring stack and cuffs). Unfortunately, the closure wasn’t secure after a while, and I lost one earring not long after receiving them because of it. The gold finish also faded to silver quite quickly (even when I remove them with showering and sleeping everynight). At the time, I contacted customer service and was helped in a kind and professional way. I appreciated that and even removed my negative review because of how well the issue was handled. However, the same thing has happened again. I lost 3 more earrings because the closure failed. I emailed the company again, but this time I haven’t received any response. It’s disappointing, especially since I gave the brand a second chance. The designs are lovely, but if the same problem keeps happening and there’s no follow-up, it’s hard to trust the quality or the service.