First order with Speedo. Never, ever again!!!
I do not recommend Speedo, unless you enjoy being threatened with legal action for an order Speedo failed to deliver on time and refunded prematurely. TLDR: Speedo's communication systems are appalling. There's no continuity between employees or departments. Speedo are only geared up to sell, not to offer customer service. Horrible company to deal with. Avoid like the plague! I placed an order on 18th June via Nextday delivery for a trip 3 days away. It was processed on the next working day (19th) but got delayed between Speedo and Evri. I contacted Speedo, and was offered a return or replacement. I replied to ask them when my order would arrive. Speedo told me to give the goods longer to arrive. I told them I wanted a refund of the next day delivery fee. Speedo refunded the entire value of the order. Evri then decided they had the order and would deliver it - after I'd left the country! (Speedo hadn't recalled the order.) I rearranged delivery to a trusted neighbour. Evri left the parcel roadside and the parcel disappeared. I chased all the neighbours I could contact from overseas, but no one had the parcel. I raised a complaint with Evri via their Chatbot but they haven't followed it up. Speedo then sent a message demanding return of the order or full payment under threat of legal action. I contacted customer services and explained the situation. I received a "meh" response from them and a further threat of legal action from the relavant department. I couldn't reply directly to the threatening email, as it requires logging in to my account to reply through the "message centre". However, since placing my order, Speedo have installed Shopify, which won't allow me to access either my account details or messages, so that's not an option. Then a surprising neighbour turned up with the parcel - she'd taken it in for safekeeping and and had been trying to deliver it to me while I was away. (We don't have each other's numbers and she didn't leave a note). I wrote a complaint to Customer Services about Speedo's failings and the threatening emails, requesting it be escalated and got an generic apology from a Customer Care Executive. I replied and had an actual answer to my points from Stephen in that department. I arranged a return of all the items in the order, which were returned via dpd (why not use them for next day delivery in the first place????). The package arrived at Speedo's depot on 8th July. And On 10th July, I received a further email I can't reply to, giving me 24 hours to pay up or I'm being referred to debt collectors because I haven't responded to any of their emails, via a message system Shopify prevents me from using!!!! I've sent a further message to Stephen as he seems to actually read messages and reply to them, but I haven't heard back yet. All of this stress because of Speedo's compounded failures and I'm still well within the 60 day return window! Nightmare company.