Terrible Customer Service - Scam?
I would highly recommend not buying anything from this company. I bought one of their treadmills and received it in poor condition. It looked as if I was given someone’s return - really poor packaging, lack of screen protector film, etc. The end result was a pretty scratched and beat up treadmill. I contacted customer service to try and find a solution but I’m now 12 emails deep and this has dragged out for 6 weeks now. The last 5 emails I requested them to honor their 30-day hassle free return and refund policy (I was well within the timeframe when making this request) and my request has been simply ignored and not even acknowledged in their response offering me things like $15 refund or a free tread pad which has no relevance to the damage I have. My most recent email was just ghosted altogether. It’s been an incredibly frustrating experience. There is no customer service to call, only an email that is clearly not based out of the US as all responses come around 2am EST. I really think this company is a scam. They do not honor their policies, and based on my experience I would not be surprised if the “2 year warranty” is not enforced either. Sharing in the hopes that no one has to experience what I have.