Do not use Clutter Storage or headaches will follow!
If you store your belongings with this company you are likely to run into billing issues. My things were stored at a time when my life was in disarray from losing my home, then my income Nov 1, 2025. My bill had not been late up til that point, yet the website states you can contact them for help if you are experiencing difficulties paying your bill from financial hardship. I did so by phone and online chat informing them my payments would be late because the only funds I had were to cover a hotel/motel for my daughter and myself who were homeless as of Nov 1. Every month I was charged late fees and delinquency fees if nothing was paid in 45 days. Some months I was charged late fees twice. If a customer is having difficulty paying the standard payment, adding late fees and delinquency fees only compound the already tedious situation. I’m a vet and received assistance securing housing and paying my bill so I could have my belongings delivered, each time bills got paid new late fees or delinquency fees would get posted. If your bill isn’t at zero you can not book delivery. So after many phone calls, online chats and emails finally two employees offered to help and actually called back when they said they would. On March 5th, Vivek in billing requested two late fees from Feb 2026 and a delinquency fee to be waived because I had just moved into an apartment but had nothing but an airbed. My billing period starts on the 9th and he was trying to get it done prior to the next billing period. He was off for a week and had Sowmya check the account to ensure it was done. Clutter had charged one of the late fees on the credit card that belonged to the veterans agency without authorization, who had previously helped get my acct caught up. This was AFTER Vivek submitted it to be waived due to excessive fees and no one calling back to assist with resolving these issues that I had been calling about since Nov. I complained and requested the refund to the veteran agency card given this was a fee to be waived and they charged my card instead. Once the 9th came Sowmya tried to book delivery of my belongings and they had no availability til the 11th. Vivek returned and I explained all that had happened. My card was refunded, my things were delivered in under two hours. Then they billed me for delivery even though the first two hours are free. Vivek got those charges dropped and said I only owed them for March 9-11th which was $31.80 yet my account shows I owe the entire month of $310.80 even though my things were delivered to me on the second day of my billing cycle. I have had the toughest time of my life being homeless and having no income since Nov 2025 and stayed in my new place from Feb 9th til March 11th with only an airbed because it took so long to get the excessive late and delinquency fees dropped from my account. Why would they have on their website, click - I’m experiencing financial hardship and need help paying my bill if you have To jump through hoops to get anyone to call back that has the authority to waive even some of the excessive late and delinquency fees? I already have my belongings and still am getting emails and calls to pay the March bill in full and then they will prorate it for the two days they still had my belongings and outright refuse to adjust the billing so I am able to pay for the the 2 days I actually owe. I don’t have the $310.80 for March nor should I have to pay it given my billing starts on the 9th and they had no availability until the 11th. This experience has made my ordeal far more painful than it ever had to be. The movers were great, Vivek & Sowmya were helpful and compassionate, but their billing practices are criminal and those who have the power to override their automated excessive billing system could careless about doing what’s right, what makes sense and exercising the common courtesy of not charging a customer for a full month when their belongings have been delivered by the second day of their billing cycle. Make it make sense. Unless you want billing headaches do not store your things with this company! You have been warned!!!