It works! Great team support but a few glitches
The positives: Our team advisor, Sam, was incredible, and with her help, the Batelle method has helped us move from co-sleeping and on-demand nursing to our son sleeping in his own bed in his own room, often (although not always) the entire night. So 5 stars for Sam! The meh: Elle was not super-helpful for us and mainly just repeated things I already knew. Definitely pay for the team support if you're in a similar situation to us. The negatives: I had a lot of trouble with the app the first few weeks and was overcharged. It was hard to contact customer support and I ended up relying on Sam as my go-between, which isn't really her job. So, Sam FTW - 5 stars - but 4 stars because Elle, the pricing structure, and customer support made a stressful time a little more stressful.