Company is taking advantage of consumers.
I had originally ordered and completed a full genome kit in 2022. I had no issue with the testing kit or getting the reports in 2022. However, I ordered the carrier report last week on 11/25/24, and have not received the report. I have been trying to get help getting this report that I ordered 12 days ago. When I ordered it the website said it would take less than 24 hours to get results on my dashboard, the confirmation email said up to 48 hours, and the FAQ said up to 5 days. I've emailed support many times, and sent many support requests through the contact form on the website as well. I have also emailed the business email listed on their corporate site. I have not received any responses to my support inquiries. Not even a confirmation that the contact for worked. There is no way to actually get a hold of this company for assistance or refunds since they don't send the reports we pay for. This company is taking advantage of people trying to learn more about their health and genetic identities.