Multiple violations of UK selling regulations
Purchased an Ender 3 V3 KE in Sep 2024. Was unable to use it for a month until they finally sent a replacement CR-Touch sensor (common fault it appears). The bed appears too warped to print anything larger than 2 inches across. It broke down completely around 4 weeks later (motherboard) and they have not provided a repair or responded to emails. They have also refused returns/refunds since day one, in breach of UK distance selling regulations. As we left a 2 star product review, when prompted, we also note that they filter their product reviews to only show 4 & 5 reviews, which again is against UK selling regulations. Probably the worst product support we have ever seen. Started a 30 day countdown 2 weeks ago, after which a lack of response is considered breach of support contract and next steps will be a Letter of Action, followed by County Court claim including damages. Do not let them get away with it. If they breached your rights too, report them to the appropriate UK Gov agency.