Not fit for purpose
My experience with WordPress and Fasthosts has been deeply disappointing. I originally built a full e‑commerce site on WordPress years ago, when the platform was intuitive, stable, and genuinely user‑friendly. Unfortunately, it has now become so over‑engineered that even simple tasks turn into multi‑day battles. Across multiple days I experienced collapsing blocks, missing styling controls, unselectable containers, theme‑locked patterns, and inconsistent behaviour that made basic work impossible. Instead of supporting me through these issues, Fasthosts repeatedly attempted to shift responsibility onto my theme or my actions — a pattern that felt dismissive, unreliable, and at times bordering on gaslighting. There was no meaningful accountability, and the “gesture of goodwill” offered after days of lost income amounted to just over £60, which felt more insulting than supportive. In the end, I had no choice but to migrate my business website to another platform. This wasn’t a decision I took lightly, but the instability of the platform combined with extremely poor customer service left me with no confidence in continuing. In my opinion, WordPress has become bloated, slow, unresponsive, and no longer fit for purpose — and Fasthosts’ handling of the situation only reinforced my decision to leave.