Poor communication and conflict resolution
I placed an order 11/26, reached out a week later becuase the status on the site was still saying processing and they gave me a generic response about delays due to holiday load. So 2 days ago (12/17) I decided to ask for a refund and immediately got a response saying that its too late to cancel because the order was already shipped and they sent the tracking details. Now I see that they've attempted to deliver 3 times and "missed" me even though there is a call box there with instructions. No I'm being told I have to pay to have the item reshipped and they want the payment via paypal. All the while, the status on the site is STILL showing the order is in the "processing" status. This whole thing seems off. Will definitely not be using this again.