DO NOT ORDER FROM JOVS
I placed an order on the Jovs site for the LED mask once I realized that they were not FDA-approved as they advertised, I immediately canceled the order. JOVS did NOT cancel the order. They responded to an address correction but wouldn't stop the shipment of the order. It took nearly a month to get permission to return the item. No return label is provided by JOVS and the address is a random warehouse in South El Monte, CA. I am afraid to send the item back as it is almost $700 and no guarantee that they will refund me in full. This back-and-forth exchange of emails went on for over a month. Still no response from my last email on November 15, 2024.