Incompetent Customer Support
Hoyoverse locked me out of my account, of which I have spent hundreds of dollars over the years, without working with me in good faith to recover it. I lost access to my email, however I have access to my linked phone number, Google account, recovery email, purchase receipts and history, yet they generically declined to help me regain access to my account when I filled out their form, as simply because I do not know the exact day I joined. Most services will connect you with a person in these circumstances and work with you to verify several pieces of information, not Hoyoverse. I am dropped each of their games and as a result, will not be giving them any more money, what's the point when they refuse to put the least possible effort to recover your account. Stay clear.