I worked with Sam
I worked with Sam - for a return process. He was speedy, explained the process, the timeframe and was clear and made me feel secure in this return. Not only was Sam a happy customer service rep, he offered options for my refund (store credit or back to original payment method). Most importantly, he has a wonderful tone which conveys "I want to solve this for you" and "I will listen to any questions or comments that you have". Not a bad experience at all.