Received incorrect item
I placed my order for a new year planner that looked amazing on 11/07. After speaking through email a few times about my order and being told that it was on its way I finally received a package on 12/16 (even though the tracking site they provided me kept saying it was delivered on 12/22 when today is 12/19) I opened my package and was highly disappointed when I saw a spiral ring notebook of printed paper (something I could have easily made myself if I wanted to) for it to be an end of life planner. I emailed the person that I was emailing originally and she told me that I would have to email someone else. When I emailed them I told them that I was highly disappointed waiting over a month for an item to end up receiving something COMPLETELY different and had absolutely nothing to do with my original purchase and requested a full refund. The first response I received was that they couldn’t cancel my order because tracking was showing that it was still being delivered on their end. Emailed again and said I am not wanting to cancel my order I’m wanting a full refund. I went to their website to look at the item I purchased and it is no longer on the site. I emailed again with this information, my request for a full refund and the entire issue in detail over again. I get told that my options are to 1 keep the incorrect item and get back 15% of what I paid for or send the item back to China, which I have to pay for and not be refunded, wait for them to receive it back then they will issue me a full refund and the reason I received the incorrect item was because they were out of what I ordered and thought this would be the next best thing. I emailed them back and advised them that was complete BS. When I looked into how much it would cost to ship back it was over $50. They then responded with saying the spoke to management and was told that they couldn’t cancel increase the partial refund to 25% if I kept the incorrect item or, and I quote, We can only refund the full amount after we receive the goods, and you need to pay the expensive shipping fee. I am LIVID! This is terrible customer service! After reading the reviews I feel like a complete idiot! I usually read reviews before shopping online but got too excited about the product that I originally wanted. They even tried to tell me that they believed I would find the item I did receive as useful and practical. ITS AN END OF LIFE PLANNER! I’ve looked all over their website and can’t find anything about return policy or refund policy which is making this even more upsetting. I will be making sure to do my homework in the future and will NOT be buying before reviewing ever again!