Unbelievable Team Action
I would like to take this opportunity to report an unpleasant shopping experience at Lazada. I purchased a set of Xreal AR glasses and Xreal Beam Pro at Lazada for $500. Below are the details of the order: Item Name: XREAL Air 2 Pro Electrochromic Intelligence AR Glasses Portable Projection Screen Translation Glasses Order Number: 136775533744082 of the order: (There is another order which is the Xreal Beam Pro) However, I received two pairs of socks instead of the AR glasses. Please see the attached photos. I therefore file for a refund because this is likely a fraud. To my surprise, the Lazada team rejected my request, quoting the following reason: “The AR glasses are fragile so the seller sent the socks first and will send the AR glasses three days later. “ But till now, I have not heard anything from the seller. Moreover, the reasoning given by the seller and agreed by the Lazada team is unfounded. First, why is that the seller cannot send the goods at first attempt especially when the parcel is delivered by Sinpost? Is this a common practice for all valuable parcels? Second, there is no info about the second shipment as it will not be tracked by the Lazada platform and hence who can assure that the goods will finally be shipped to me? Because there is no separate tracking in the Lazada platform. It is out of the radar system! And it potentially can be a loophole for the unscrupulous seller to take advantage. I hope Lazada can investigate the matter as I am deeply upset by the Lazada team who rejected the refund request. I hope something can be done to uphold the security and faith of Lazada, which is a common shopping platform for many Singaporeans.