I would give zero stars if possible
I would give zero stars if possible. DO NOT WASTE YOUR MONEY. I placed an order as a gift for delivery to mark a special occasion. I requested it be delivered in the morning because it was going to someone at a school. I checked the tracking throughout the morning and it always said, "Out for delivery. Five stops away." Literally, for seven hours that's what the tracking showed. I called midday only to get a voicemail saying, "If you are calling about an existing order, please hang up and check the order status online." Checking status online wasn't helpful. I stayed on the phone and was hung up on four times before I finally got someone. I explained that the school closes at 3pm and the order needed to arrive before then. I was told they would try but no guarantees. Interestingly, the online status changed to "Delivered" at 2:57pm. However it had not been delivered. It was finally delivered at 3:45pm and was no longer chilled and the chocolate had melted off the fruit in December. I called the store to complain and was immediately hung up on three times before someone came on the line. I was told they have proof it was delivered at 2:30pm. I know that is false because I went to the school at 3:15pm and it was not there. Unbelievable that a National chain would go to such lengths of deception to cover up their poor service. I will never order from Edible Arrangements again.