15 days to do a 3 day job hung up on me when I called
Bought 3 day service 10 days before my trip. Day 1 couldn't send documents overnight because after 6 phone calls nobody in their office could manage the complicated process of sending me a shipping label. Paid $150 extra to overnight it myself. Day 2 they aren't available for delivery Day 3 Sunday Day 4 delivered at 9:07am...they then do nothing with it that day...epic! Day 5 they substitute the passport Day 6 processing Day 7 (they should have received it)...no call no update I call 5-6 times. They start to hang up on me Day 8 they still don't receive it. Again I call several times and get hung up on (mostly by MJ). Day 9 No update. They put me on hold to go through everything in the office and ultimately hang up on me...could have overnighted it for me to leave on time on day 10. Day 10-14...crickets. Day 15 email saying it was done and being sent. Don't use this service!