DON'T USE THIS COMPANY FOR ANYTHING!!!
DON'T! DON'T! DON'T! If there was an option for a zero star, that would be our choice. We didn't trust all the negative feedback since our company used their service in the past. Geez, how wrong we were. First, they never filed for the visa we needed for 2 weeks (which supposed to be an urgent filing). The paperwork stuck at their office the entire time. Then, because the trip is cancelled no thanks to them, they never responded to the request of sending the passport back for another 2 weeks. Their call center is a bottomless pit that no matter how many times you speak with the agents, all they can do is to "escalate the case" which means sending an email to the office and that email is never get to be responded no matter what. Their office phone number (not the 800 call center number) is also not a useful one because nobody answers it. We involved our attorneys and only then, they "find" the passport and send it back to us. Long story short, 4 weeks later, paying almost $500 for exactly nothing. DON'T USE THIS COMPANY FOR ANYTHING!!!