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Xandir

澳大利亚

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2 条评价

Ask & Embla

Very poor quality. Every single item including replacements faulty.

Update on my experience I have now had the stalactite earrings in silver turn yellow and go more matte. It's February and I bought them in november! Also all but 12 of the titanium stack earrings have broken (I bought one stack and they sent me an entire replacement pack when 4 rings broke!!) I don't know how much money they're saving by using such cheap materials and poor craftsmanship (whichever robot is making these).. because the warranty is 1 year, and I suspect to make use of it non stop until it runs out unless they refund me for their p.o.s products. Your customer service means nothing if your product is garbage. Its all AI as well, this company is a scaaaaaaam.

2025-02-04
Ask & Embla

clasp broken on 2 items within less than a month

I bought a titanium ring stack and within the first 2 weeks 1 ring broke, the following week another broke. Customer service was prompt and friendly. They tried to help by sending me replacements and allegedly a 50% refund in the form of a gift card but the issue is they sent below their literal quoted amount, and a few weeks later another one of the rings broke. I don't see the value of a gift card or replacements to just chase my tail with replacing these terrible quality rings, I've barely had them for two months now and needless to say I am reluctant to use the gift card.

2024-12-26