Refunds are not possible
Echoing the other 1 star reviews. DO NOT PURCHASE from this shop. I ordered 2 items that were too big, even though I went by the size chart provided. It has been 3 days and I am still trying to get a refund. The website says you need to have the tags attached in order to receive a refund and the first thing they did was ask me to spend my own money to take the dresses to a tailor and have the plastic tags removed. Then they sprung it on me that I would need to pay to ship the dresses back to China and also pay associated taxes and fees for the parcel being imported to China. They offered to send me a discount code to repurchase the dresses in a smaller size because they don't recommend you make returns due to the price involved and it would be better if I tried to sell them on my own. I declined the coupon. I don't imagine I will get anything back from them but will keep pestering them over email. I am also going to open a case with Paypal, though I don't have much hope there either. Save your money. I also noticed another customer was told to take down a bad review. Wonder if I will get the same message.