undersized filters
undersized filters, not the industry standard sized as advertised. What a horrible experience, terrible customer service. Filters are cut 1/2" smaller then every other company I have bought this same size standard 24x14 filter from. Filters allow dust into the system since they do not fit snug into the opening. Supervisor at company refused mt request to let someone know about this issue. What a disappointment. Your reply of of course leaves out some facts like the cost for you to send me the industry standard size filters was to be twice the cost of the filters I bought. So this offered exchange nonsense is just that. I had no real option but to send back at my cost a product that does not fit as it should. And despite your suggestion your website did at ordering time list the filter as a different size, maybe not bait and switch maybe just an update someone missed making. That was oddly made after being brought to your attention, hmm? All the same horrible way to treat a customer. Not what I expect from a US manufacturer.