The Absolute WORST
I liked the idea of Soundon - they are affiliated with TikTok and I wanted to write some music specifically aimed at that platform to see if the algorithm would pick it up and make it a success. As luck would have it, that was starting to happen. A few of my tracks were getting used in a lot of videos and were generating tens of millions of views. I experimented with creating various 'virtual' artists and wrote songs with lyrics that I thought conveyed universally popular messages. It was gathering momentum nicely and I began dedicating more and more of my time to it. Then in April 2025 - out of nowhere and with no prior warning or explanation - I received an email advising that my account had been permanently suspended. I contacted them to appeal and to ask for a reason but recieved no reply. I sent daily emails from multiple email addresses for the first two weeks, appealing to them to review this case and requesting further details as to why it had happened. The only reply I recieved was one that said "rest assured our team is working diligently to resolve this matter". That was six weeks ago. For the last six weeks I have been attempting to get the ISRC codes and Release Dates from SoundOn for the tracks they have taken down so that I can get them back onto the platforms through another distributor. They have ignored every correspondence I have sent. Surely it's just common decency to furnish me with the information I am asking for? I don't even care about reinstating my SoundOn account - I just want the dates and codes to get my music back online. My next step will be to start writing them actual letters asking for this information, and if that doesn't work (which it probably won't) I am going to travel to Manchester to their head offices at Media City and see if I can doorstep one of their employees. SoundOn are absolutely shocking - the level of callous indifference that they display towards artists who are trying so hard to get somewhere with their music is beyond despicable. It's clearly company policy to operate in this way - it just beggars belief that any business would take the conscious decision to do it. I would implore you to NEVER use this company.