Stay far away
Updated: when contacted they still gave me the same answers and that they couldnt help me or give a refund, however I could resume treatment (the treatment that is responsible for damaging my teeth to begin with). Customer service has been extremely unhelpful throughout treatment and now trying to get resolution. // I started treatment in 2022 and the estimated timeframe was less than a year. In late 2024 I was told by my dentist to discontinue treatment immediately as the treatment was damaging my teeth and bone integrity. I requested a refund in order to pursue further care/correction for the damage done to my teeth, which is estimated over $4000. Byte refused a refund stating that I had completed treatment and received aligners. Despite previous emails detailing treatment was not complete, byte refuses to issue a refund. I consulted with an orthodontist and was told they routinely get clients from online aligner companies (like Byte) looking to correct treatment caused by their aligners. What was supposed to be a cost effective way of bettering my teeth has turned into a nightmare, financially and physically and I'm unsure how I will be able to correct these issues now. Stay far away.