Terrible Return Experience
Terrible Return Experience I had to contact customer service multiple times over four days before finally getting a reply with the return guidelines. I initiated the return process the day after receiving the items and mailed them back the same day I got the instructions. Now, they’re refusing to issue a refund due to an “obvious defect.” If there’s a stain on the pants, it was there when they arrived. This was my first order from Beneunder, and it will definitely be my last. The return process has been unnecessarily difficult and frustrating. The items were returned in the exact condition they were sent to me, and it’s unacceptable for the company to blame customers for their own mistakes. This entire experience has been infuriating. Beneunder is a scam, and their handling of returns and customer service is extremely difficult.