Order never appeared but money is gone
(Miniso UK) I ordered on the 14/12/24 and never received a confirmation email. Thought it was odd but gave them a few days as the money had bounced out my account. £19.99 doesn't seem a lot but is christmas after all. I let a week go by and with no tracking or email or sign of the parcel, I check my bank and see the money never came back but the company still haven't delivered. Instead, I email all nice, asking where my parcel is or if they could chase down as to why I was charged if the order never went through. I still didn't hear back so on the 02/01/25 I sent an email along the lines of: 'I reached out recently about an order. I ordered the hello kitty felt tip pens and the hello kitty seat cushion of which neither of them have arrived, nor have i received a confirmation email or a reply to my previous email in two weeks. I am just wondering if this could be chased up as I am £19.99 down and no products to show for. ' Then I proceeded to include all my details to be traced. I still haven't heard back and even though I could go to a store which is a good two hour drive away, I fear they won't be able to help either, nor do I wish to support a company that have ruined a gift. Do not order online and visit their stores if you do need to purchase. Also make sure you are set on the purchase as their phone isn't manned and emails seem to disappear. It's actually so disappointing.