Zero Stars for Service
I ordered 3 16x25x5 filters with specs slightly UNDER those dimensions so it would fit in my furnace. They sent me 3 filters with specs OVER those dimensions instead. (Not all 16x25x5's are the same size.) Because I didn't notice they sent me filters that didn't match my order confirmation (or packing slip) until after the 90-day window, I am now stuck with 3 filters I can't use. They wouldn't even exchange them - after initially saying they would via chat. Zero stars for service. This was a great reminder for me to shop local. I tried to save $8 and am now out over $100.