I used the customized feature on the…
I used the customized feature on the website to order a pendant of a specific cord length. The item arrived 6” longer. After emailing multiple times regarding the issue, they agreed it was an error and would send a replacement. It has been 30 days, multiple emails again and still no replacement. They shift the blame to transportation company even though they printed the incorrect label. I requested a full refund in which they agreed with the comment “the original order was only slight incorrect” If you offer a custom product at premium, I disagree that if is not to size it should be an issue. Poorly managed company and poor customer service.