Non-responsive customer service and concerns about quality control
In my intake submission I wrote that I needed a gentler on ramp to GLP 1 as I had tried it before with terrible side effects when i went to second month dose. I was not contacted by anyone and then received notification my prescription was submitted …with standard dose escalation. I reached out three times via chat and once via email and never got a response so I called and explained the situation. Since prescription hadn’t yet been sent from pharmacy they said they would refer to clinical team. A few days later someone called me, I explained the situation and they said they would try to cancel the original prescription and re-issue with no escalating dose. They said they would “expedite.” About a week later I got a notice that the new prescription had been issued and they would expedite the request to pharmacy. It’s now been three weeks since my card was charged. Still nothing has been shipped and I have received one delayed email and one chat text a week after my inquiries. I will try this program for three months since I have already paid, but doesn’t seem terribly professional or personalized….which is concerning since it involves prescription drugs. With so little oversight/customer service over the program, it makes me wonder about oversight of drug quality as well. Going to do more research to see if they at least periodically test purity and content of what compound pharmacy is sending out