Completely undervalued customer
I have never felt so undervalued as a customer. The unhelpful and rude employees, coupled with a complete disregard for my family's well-being during the home-buying process, have made this experience incredibly frustrating. It is evident that Richmond Homes is more focused on making a profit than genuinely caring for their customers and delivering a quality product. The repeated delays in our closing dates and the lack of any assistance, while my family struggled, were deeply disappointing.