Awful Customer Service
I was sent the wrong size ash catcher. I like their products but their customer service is awful. I tried for over a month to get ahold of them. Calling, emailing even the chat provided on their website. When I finally did get a hold of them I was provided with a return shipping label and the promise then I would be shipped the correct item when I shipped the one I had. I shipped it, it's now been a week and I have tried to contact them for an update. Through the means in which they finally communicated with me. I have yet to hear back from them. So now I don't have an ash catcher and they still have my money.