I have been a loyal M1 customer for…
I have been a loyal M1 customer for many years, but I am very disappointed with the recent decline in customer service and technical support, which has been unprofessional and irresponsible. When I signed a contract online, the advertisement clearly showed free bundles included with the device. However, upon delivery, only the device was provided — none of the advertised items. When I called M1 to clarify, I was told these were “while stocks last.” If that is the case, it is both common sense and a matter of basic business ethics to update your website to indicate when such freebies are no longer available. With the upcoming transition in company ownership, I sincerely hope M1 will take this opportunity to improve the quality of its customer support. Frankly, even AI solutions today often demonstrate more consistency and empathy than some of the agents I’ve recently dealt with. Customers deserve better.