Customer service helped
Customer service provided good information for my new Snow unit and now it works. My other Snow unit died after only two years so I hope this one lasts longer. On the other hand.. the website is the worst I think I've ever experienced! It's very evasive with their access to customer service or handling subscription. The only way I could stop my subscription was to finally just delete my credit card information! Now I see they go through the SHOP app so maybe things will be better hopefully.