The treatment was fine, but communication was poor
The treatment itself was fine, although it did not solve my main problem and Byte had to eventually-- after 4 rounds of treatment over 2.5 years-- give up, reimburse me, and cancel further treatment with me. My main complaint, however, is not the failure to achieve the treatment goal. My main complaint is that the customer service and communication with Byte was sooooo frustrating. Many, MANY times, I got responses about my treatment that clearly took no account of previous emails and treatment. I was told things repeatedly that had no relevance to my case. It was like I had to start from scratch almost every time I talked to them. Sometimes it took quite a while for them to respond to my emails or needs, and sometimes my issues and questions were not addressed at all. I was never allowed to speak to a dentist to ask questions and discuss my case. Once, after I had explicitly stated exactly what I wanted out of my next round of treatment, Byte sent me my new aligners, and I could see that they did not at all address the issue I had asked them to work on. When I was able to get them to listen to this, they double checked their work and told me to throw out the new set of aligners, because they needed to make a whole new set (because they had ignored my concerns and instructions the first time). This took so much time and energy that I should not have needed to waste on this process. Also, their app and website were sometimes frustratingly uncoordinated. This was from 2022-2024.