Terrible Customer service
I've had my Proform bike for 3 years, the belt wore out so we ordered a new one. But, there are no instructions at all, anywhere (manual or video) on how to replace it. We could not get it back on. I called the Service number, the procedure for mechanical help is absolutely awful. So, first thing, the person answering the call - you cannot understand half of what he is saying. But, you have to "request" a service technician who then is supposed to call you back within 3-5 days to set an appointment for the service. Also, you have to pay upfront for the service call. As of today, I am waiting for a phone call that I have already paid $180 for. This is a ridiculous procedure to have to do, an appointment should be made at the time of the call and PAYMENT. Also, no email confirmation of anything has been sent. I have to keep notes and numbers of all that has been done. Absolutely terrible customer service. I love the iFit workouts but I will not buy another Proform product.