Fast shipping, but quality and customer service fell short
Update (June 2026): The remade glasses arrived and are now correct, the replacement lenses have proper Transitions XTRActive functionality that the original pair lacked. I’m not changing my rating. Getting what I originally paid for, after days without my glasses and multiple rounds of calls and emails, is the baseline, not a reason for praise. The company’s offer of 30% off a future order doesn’t address the time and inconvenience this cost. For the record: the public reply below states the original order used “the correct lens materials and products as ordered.” Their own support team told me in writing that the remake would include corrected XTRActive lenses with proper functionality. The remake fixed a real production issue; it was not simply a courtesy upgrade. —————————- The glasses arrived within the promised overnight timeframe, which I appreciated. Unfortunately, that’s where the positives end. I paid for two specific upgrades that aren’t performing as advertised: The 1.67 super thin lens package is clearly listed on my invoice, but the lenses are noticeably thicker than 1.67 high-index lenses should be for my prescription. The edge thickness is visible past the frame in a way that defeats the entire purpose of paying for the upgrade. The Transitions Xtra Active lenses also don’t perform as advertised. The tint doesn’t darken sufficiently outdoors, and they lack the baseline indoor tint that’s specifically supposed to be a feature of Xtra Active (as opposed to standard Transitions). When I contacted customer service with photos and documentation, they agreed to a remake — but are requiring me to ship the current glasses back first before they’ll produce the replacement. That means going without glasses I already paid for, for however long their turnaround takes, because of an error on their end. A reasonable resolution would be sending the remake first or providing a firm timeline in writing, neither of which was offered upfront. If you’re ordering basic single-vision lenses and just need them fast, the shipping is genuinely quick. But if you’re paying for premium upgrades like high-index lenses or Transitions, I’d think twice — based on my experience, you may not get what you paid for, and the resolution process puts the inconvenience back on you.