Excellent design process and customer service; some minor issues with product.
The design and pre-sales process were excellent and a couple of problems that I encountered with the product were taken care of after the sale as well. With that said I will have to only give 4 stars as the quality of the boards were not great with dozens of small chipouts I had to cover via paint marker. Furthermore providing white rafix and wedgefix connectors to pair with a dark gray finish looks horrible; even with the black stickers I had to darken the edges with a marker. It would be so much better to just make those in black! Ditto with the silver cabinet screws provided; I had to buy black ones from Lowes to blend in better. Even with those minor issues, I would definitely order a closet system from them again.