Disappointing experience with Poloniex
Disappointing experience with Poloniex: tokens not credited, and support is unhelpful My Poloniex user ID: a536a77d-8a6e-4098-b796-172c13e36431. I encountered a serious issue while transferring tokens to Poloniex, and so far, I haven’t received any constructive solution from their support team. What happened: I transferred TRUMP tokens from the MEXC exchange to Poloniex, relying on the fact that the tokens matched in name, network (Ethereum), and price. Here are the transaction details: Transaction hash: 0x83192aa6d3b5e4f7a7776f838e783de3cd070201a78e02ee58d193c066f04262 Contract of the sent token: 0x6aa56e1d98b3805921c170eb4b3fe7d4fda6d89b Contract of the token supported by Poloniex: 0x576e2bed8f7b46d34016198911cdf9886f78bea7 The tokens successfully arrived at my Poloniex wallet address ( 0xeAb17FaBE3018B854a2CcD68Cdbd2f03d2Bf6D89 ), but they weren’t credited to my account because the contract didn’t match. Support’s response: After waiting for two days, I received a generic response from Poloniex support stating that they couldn’t do anything about it. Instead of offering a solution, they merely sent me a link to their supported token contract. Possible solutions: Since they control the wallet address where my tokens were sent, I suggested a few possible solutions: Add the token contract to their system to either return the tokens or credit them to my account. If that’s not feasible, they could: Block my account. Create a new Ethereum wallet address for me. Send me the private key to the current wallet address so that I could attempt to recover the tokens myself. Unfortunately, my suggestions were either ignored or rejected outright. Why this matters: As an exchange, Poloniex should provide reliable services and support for their users. Ignoring situations like this and refusing to help erodes trust in their platform. This isn’t the first time Poloniex has mishandled user tokens, and I strongly believe they need to reassess their internal processes. Conclusion: As of now, my tokens are stuck at their wallet address, and no real action has been taken by their support team. I strongly advise other users to be cautious when using Poloniex, especially when transferring tokens with identical names but different contracts. I hope that Poloniex notices this review and takes the necessary steps to resolve the issue. If the problem remains unresolved, I’ll have no choice but to continue sharing my experience with the crypto community.