Not convenient
They will not send you your entire plan of aligners at once, there is alot of communication via email with repeat questions and at times more then one agent asking these same questions. It's very inconvenient and gets frustrating. I paid over 2k. I don't have time for all this communication and multiple replies when I have already answered/answered the same question an email or 2 ago. They will pause your plan until you reply. That defeats the purpose of treatment and I do not recommend.