Poor shopping experience for international customers
Hands down the worst shopping experience I’ve ever had — especially as an international customer. I returned the item bearing the shipping cost and including custom and taxes I have spent £50.00 and received absolutely nothing in return. That’s my hard-earned money, and as a part-time student, it represents an entire shift of work for me. I could have spent that on something useful, but instead, I feel like I’ve just paid your company for nothing. This experience has been incredibly disappointing and frustrating. It feels like your business is taking advantage of customers — especially those overseas. If you’re not able to properly serve or support international customers, you should stop targeting them altogether. I truly hope you reconsider the way you handle transactions and customer care because this kind of service is unacceptable. I would never purchase from your brand again or recommend it to anyone. It may not seem like a big amount to your company, but to me, it’s a significant loss. I feel deeply hurt and disappointed. Very, very poor experience